Returns & Exchanges
At RayNeo.EU, we want you to be fully satisfied with your smart eyewear experience, which is why we offer a 14-day return window for all electronics in original condition. If your device doesn't meet your expectations, our streamlined process ensures a quick exchange or full refund to your original payment method.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack your RayNeo device in its original packaging, including all cables, accessories, and manuals to ensure a full refund eligibility.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at the designated courier location; we recommend keeping a copy of your tracking number.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or ship your replacement unit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing